VAIO Help and Support

A way to uninstall VAIO Help and Support from your computer

This page is about VAIO Help and Support for Windows. Here you can find details on how to uninstall it from your PC. The Windows release was developed by Sony Corporation. You can find out more on Sony Corporation or check for application updates here. Click on http://esupport.sony.com to get more information about VAIO Help and Support on Sony Corporation's website. The application is frequently located in the C:\Program Files\UserName\VAIO Help and Support directory (same installation drive as Windows). RunDll32 is the full command line if you want to remove VAIO Help and Support. Intel_Additional_Support.exe is the VAIO Help and Support's main executable file and it occupies around 25.37 KB (25976 bytes) on disk.

The following executables are installed together with VAIO Help and Support. They occupy about 44.40 MB (46557673 bytes) on disk.

• additional_information.exe (4.55 MB)
• additional_information2.exe (4.49 MB)
• all_come_together.exe (4.73 MB)
• BackStage101_EN_US.exe (29.37 KB)
• Backstage_EN_US.exe (24.00 KB)
• Bluetooth1.exe (1.49 MB)
• Bluetooth2.exe (1.66 MB)
• BluetoothHelp.exe (29.37 KB)
• ConnectHelp.exe (21.37 KB)
• ESupportTutorials_EN_US.exe (25.37 KB)
• Esupport_BR.exe (25.37 KB)
• Esupport_CA.exe (29.37 KB)
• Esupport_EN_US.exe (29.37 KB)
• Esupport_LA.exe (29.37 KB)
• HelpVC32.exe (6.00 KB)
• HelpVC64.exe (5.50 KB)
• HSSearchLink.exe (37.37 KB)
• Intel_Additional_Support.exe (25.37 KB)
• Intel_WirelessDisplay.exe (25.37 KB)
• KBFAQ.exe (20.00 KB)
• MemoryStickInfo.exe (29.37 KB)
• ModelHome.exe (20.00 KB)
• ModelSpec.exe (25.30 KB)
• ModelSupport_EN_US.exe (29.37 KB)
• MSSupport.exe (29.37 KB)
• MSXPMode.exe (29.37 KB)
• NewsAlert.exe (20.00 KB)
• setup_is_simple.exe (4.65 MB)
• SoftwareDriver.exe (20.00 KB)
• SonyRepair_EN_US.exe (29.37 KB)
• Tutorial_EN_US.exe (29.37 KB)
• VAIOAccessory_EN_US.exe (29.37 KB)
• VAIOContact_EN_US.exe (29.37 KB)
• VAIOForum_EN.exe (29.37 KB)
• VaioNews.exe (29.37 KB)
• VaioSpec_EN_US.exe (29.37 KB)
• VaioSW.exe (29.37 KB)
• WebCam_demo.exe (1.71 MB)
• Win7Features_EN_US.exe (29.37 KB)
• Win7_Features.exe (18.13 MB)
• WinDVDLauncher.exe (9.50 KB)
• Tutorial_EN_US.exe (29.62 KB)
• iHelp.exe (25.37 KB)
• KBFAQ.exe (25.30 KB)
• ModelHome.exe (25.30 KB)
• ModelSpec.exe (25.30 KB)
• NewsAlert.exe (25.30 KB)
• SoftwareDriver.exe (25.30 KB)
• VAIOForum_EN.exe (29.37 KB)

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The information on this page is only about version 17.00.0109 of VAIO Help and Support. Click on the links below for other VAIO Help and Support versions:

• 9.00.0729.
• 2.00.0223
• 4.10.1211.
• 4.00.1016.
• 1.00.1201
• 4.00.1211.
• 7.00.1106.
• 14.00.0125
• 7.00.1022.
• 5.10.0325.
• 7.00.1111.
• 6.00.0806.64.
• 5.10.0626.64.
• 7.00.1112.
• 11.00.0225
• 1.10.1201
• 6.00.0805.
• 4.11.0227.
• 7.10.1013.
• 8.00.0410.
• 3.10.0814.
• 2.10.0329
• 8.00.0401.
• 8.00.0403.
• 15.00.0719
• 9.00.0804.
• 2.00.0608
• 4.10.1114.
• 7.00.1023.
• 3.10.0806.
• 3.00.0814.
• 5.10.0611.
• 9.00.0714.
• 2.10.0223
• 8.00.0410
• 9.10.0713.
• 4.10.1109.
• 5.10.0519.
• 9.00.0903
• 4.10.1105.
• 6.00.0801.
• 7.00.1013.
• 7.00.1113.
• 4.00.1126.
• 1.00.1221
• 10.00.1029
• 2.00.0424
• 2.00.0329
• 4.00.1030.
• 3.10.0713.
• 5.00.0611.
• 5.10.0327.
• 4.10.1030.
• 3.10.0724.
• 13.00.0927
• 12.00.0622
• 5.00.0619.
• 6.00.0812.64.
• 2.10.0424
• 8.10.0325.

...click to view all...
After the uninstall process, the application leaves some files behind on the PC. Part_A few of these are shown below.

Folders that were left behind:

• C:\Program Files\Sony\VAIO Help and Support

Files remaining:

• C:\Program Files\Sony\VAIO Help and Support\en-ca\64\setup_my_vaio.H1S
• C:\Program Files\Sony\VAIO Help and Support\en-ca\64\use_my_vaio.H1S
• C:\Program Files\Sony\VAIO Help and Support\en-ca\additional_information.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\additional_information2.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\all_come_together.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\Background.jpg
• C:\Program Files\Sony\VAIO Help and Support\en-ca\Backstage_EN_US.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\BackStage101_EN_US.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\BK-Image.png
• C:\Program Files\Sony\VAIO Help and Support\en-ca\Bluetooth1.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\Bluetooth2.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\BluetoothHelp.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\ConnectHelp.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\ConnectHelp.vshost.exe.manifest
• C:\Program Files\Sony\VAIO Help and Support\en-ca\ConnectHelp.xml
• C:\Program Files\Sony\VAIO Help and Support\en-ca\Esupport_BR.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\Esupport_CA.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\Esupport_EN_US.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\Esupport_LA.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\ESupportTutorials_EN_US.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\HandS links.xlsx
• C:\Program Files\Sony\VAIO Help and Support\en-ca\helppaneproxy.dll
• C:\Program Files\Sony\VAIO Help and Support\en-ca\helptopics.xml
• C:\Program Files\Sony\VAIO Help and Support\en-ca\HelpVC32.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\HelpVC64.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\HSSearchLink.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\Intel_Additional_Support.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\Intel_Additional_Support.frm
• C:\Program Files\Sony\VAIO Help and Support\en-ca\Intel_WirelessDisplay.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\Interop.HelpPane.dll
• C:\Program Files\Sony\VAIO Help and Support\en-ca\KBFAQ.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\MemoryStickInfo.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\ModelHome.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\ModelSpec.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\ModelSupport_EN_US.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\MSSupport.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\MSXPMode.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\NewsAlert.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\OEM.h1c
• C:\Program Files\Sony\VAIO Help and Support\en-ca\OEM.H1T
• C:\Program Files\Sony\VAIO Help and Support\en-ca\OEM_AssetId.H1K
• C:\Program Files\Sony\VAIO Help and Support\en-ca\OEM_BestBet.H1K
• C:\Program Files\Sony\VAIO Help and Support\en-ca\OEM_LinkTerm.H1K
• C:\Program Files\Sony\VAIO Help and Support\en-ca\OEM_SubjectTerm.H1K
• C:\Program Files\Sony\VAIO Help and Support\en-ca\setup_is_simple.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\setup_my_vaio.H1S
• C:\Program Files\Sony\VAIO Help and Support\en-ca\SOAVCA-00000003-US.diagcab
• C:\Program Files\Sony\VAIO Help and Support\en-ca\SOAVCA-00000004-US.diagcab
• C:\Program Files\Sony\VAIO Help and Support\en-ca\SOAVCA-00000005-US.diagcab
• C:\Program Files\Sony\VAIO Help and Support\en-ca\SOAVCA-00000006-US.diagcab
• C:\Program Files\Sony\VAIO Help and Support\en-ca\SOAVCA-00000008-US.diagcab
• C:\Program Files\Sony\VAIO Help and Support\en-ca\SOAVCA-00000010-US.diagcab
• C:\Program Files\Sony\VAIO Help and Support\en-ca\SOAVCA-00000014-US.diagcab
• C:\Program Files\Sony\VAIO Help and Support\en-ca\SOAVCA-00000018-US.diagcab
• C:\Program Files\Sony\VAIO Help and Support\en-ca\SOAVCA-00000020-US.diagcab
• C:\Program Files\Sony\VAIO Help and Support\en-ca\SOAVCA-00000021-US.diagcab
• C:\Program Files\Sony\VAIO Help and Support\en-ca\SoftwareDriver.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\sony_escalation.H1S
• C:\Program Files\Sony\VAIO Help and Support\en-ca\sony_helphome.H1S
• C:\Program Files\Sony\VAIO Help and Support\en-ca\sony_intel_wd_720p.wmv
• C:\Program Files\Sony\VAIO Help and Support\en-ca\SonyRepair_EN_US.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\support_user_guide.H1S
• C:\Program Files\Sony\VAIO Help and Support\en-ca\troubleshoot_my_vaio.H1S
• C:\Program Files\Sony\VAIO Help and Support\en-ca\Tutorial_EN_US.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\use_my_vaio.h1c
• C:\Program Files\Sony\VAIO Help and Support\en-ca\use_my_vaio.H1S
• C:\Program Files\Sony\VAIO Help and Support\en-ca\VAIOAccessory_EN_US.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\VAIOContact_EN_US.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\VAIOForum_EN.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\VaioNews.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\VaioSpec_EN_US.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\VaioSW.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\WebCam_demo.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\Win7_Features.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\Win7Features_EN_US.exe
• C:\Program Files\Sony\VAIO Help and Support\en-ca\WinDVDLauncher.exe
• C:\Program Files\Sony\VAIO Help and Support\en-us\64\setup_my_vaio.H1S
• C:\Program Files\Sony\VAIO Help and Support\en-us\64\use_my_vaio.H1S
• C:\Program Files\Sony\VAIO Help and Support\en-us\additional_information.exe
• C:\Program Files\Sony\VAIO Help and Support\en-us\additional_information2.exe
• C:\Program Files\Sony\VAIO Help and Support\en-us\all_come_together.exe
• C:\Program Files\Sony\VAIO Help and Support\en-us\Backstage_EN_US.exe
• C:\Program Files\Sony\VAIO Help and Support\en-us\BackStage101_EN_US.exe
• C:\Program Files\Sony\VAIO Help and Support\en-us\BK-Image.png
• C:\Program Files\Sony\VAIO Help and Support\en-us\Bluetooth1.exe
• C:\Program Files\Sony\VAIO Help and Support\en-us\Bluetooth2.exe
• C:\Program Files\Sony\VAIO Help and Support\en-us\BluetoothHelp.exe
• C:\Program Files\Sony\VAIO Help and Support\en-us\ConnectHelp.exe
• C:\Program Files\Sony\VAIO Help and Support\en-us\ConnectHelp.vshost.exe.manifest
• C:\Program Files\Sony\VAIO Help and Support\en-us\ConnectHelp.xml
• C:\Program Files\Sony\VAIO Help and Support\en-us\Esupport_BR.exe
• C:\Program Files\Sony\VAIO Help and Support\en-us\Esupport_CA.exe
• C:\Program Files\Sony\VAIO Help and Support\en-us\Esupport_EN_US.exe
• C:\Program Files\Sony\VAIO Help and Support\en-us\Esupport_LA.exe
• C:\Program Files\Sony\VAIO Help and Support\en-us\ESupportTutorials_EN_US.exe
• C:\Program Files\Sony\VAIO Help and Support\en-us\HandS links.xlsx
• C:\Program Files\Sony\VAIO Help and Support\en-us\helppaneproxy.dll
• C:\Program Files\Sony\VAIO Help and Support\en-us\helptopics.xml
• C:\Program Files\Sony\VAIO Help and Support\en-us\HelpVC32.exe
• C:\Program Files\Sony\VAIO Help and Support\en-us\HelpVC64.exe

Use regedit.exe to manually remove from the Windows Registry the keys below:

• HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{C9EFF66F-B0CF-4B1A-9371-2FC647658CDF}
• HKEY_LOCAL_MACHINE\Software\Sony Corporation\VAIO Help and Support

A way to remove VAIO Help and Support with Advanced Uninstaller PRO

VAIO Help and Support is a program offered by the software company Sony Corporation. Sometimes, users choose to erase this application. Sometimes this can be efortful because uninstalling this by hand takes some advanced knowledge regarding Windows internal functioning. The best EASY procedure to erase VAIO Help and Support is to use Advanced Uninstaller PRO. Take the following steps on how to do this:





1. If you don't have Advanced Uninstaller PRO on your PC, install it. This is a good step because Advanced Uninstaller PRO is an efficient uninstaller and general utility to optimize your computer.

DOWNLOAD NOW

• navigate to Download Link
• download the setup by clicking on the green DOWNLOAD NOW button
• set up Advanced Uninstaller PRO

2. Run Advanced Uninstaller PRO. Take your time to admire Advanced Uninstaller PRO's interface and number of functions available. Advanced Uninstaller PRO is a very useful package of utilities.

3. Click on the General Tools button


4. Press the Uninstall Programs button


5. All the programs installed on your PC will be shown to you

6. Navigate the list of programs until you find VAIO Help and Support or simply click the Search feature and type in "VAIO Help and Support". If it exists on your system the VAIO Help and Support program will be found automatically. After you select VAIO Help and Support in the list of apps, some data about the application is shown to you:

• Star rating (in the lower left corner). The star rating tells you the opinion other users have about VAIO Help and Support, ranging from "Highly recommended" to "Very dangerous".
• Reviews by other users - Click on the Read reviews button.
• Technical information about the program you are about to uninstall, by clicking on the Properties button.

For instance you can see that for VAIO Help and Support:

• The web site of the application is: http://esupport.sony.com
• The uninstall string is: RunDll32

7. Click the Uninstall button. A confirmation dialog will appear. accept the uninstall by clicking the Uninstall button. Advanced Uninstaller PRO will remove VAIO Help and Support.


8. After uninstalling VAIO Help and Support, Advanced Uninstaller PRO will offer to run a cleanup. Press Next to perform the cleanup. All the items that belong VAIO Help and Support which have been left behind will be detected and you will be able to delete them. By uninstalling VAIO Help and Support with Advanced Uninstaller PRO, you are assured that no Windows registry items, files or folders are left behind on your system.

Your Windows PC will remain clean, speedy and ready to run without errors or problems.

Geographical user distribution

Disclaimer

This page is not a piece of advice to uninstall VAIO Help and Support by Sony Corporation from your PC, nor are we saying that VAIO Help and Support by Sony Corporation is not a good application for your PC. This text only contains detailed info on how to uninstall VAIO Help and Support supposing you want to. The information above contains registry and disk entries that Advanced Uninstaller PRO stumbled upon and classified as "leftovers" on other users' computers.