Zscaler

A guide to uninstall Zscaler from your system

This web page contains thorough information on how to remove Zscaler for Windows. The Windows version was developed by Zscaler Inc.. You can read more on Zscaler Inc. or check for application updates here. Zscaler is frequently installed in the C:\Program Files\Zscaler folder, depending on the user's decision. You can uninstall Zscaler by clicking on the Start menu of Windows and pasting the command line C:\Program Files\Zscaler\ZSAInstaller\uninstall.exe. Keep in mind that you might get a notification for administrator rights. Zscaler-windows-4.3.0.161-installer-x64.exe is the programs's main file and it takes around 54.23 MB (56867496 bytes) on disk.

The following executable files are incorporated in Zscaler. They take 239.22 MB (250837840 bytes) on disk.

• Zscaler-windows-4.3.0.161-installer-x64.exe (54.23 MB)
• Zscaler-windows-4.4.0.309-installer-x64.exe (59.22 MB)
• npcap-1.71-oem.exe (1.09 MB)
• npcap-1.75-oem.exe (1.10 MB)
• npcap-1.78-oem.exe (1.12 MB)
• Zscaler-Network-Adapter-Win10-1.0.2.0.exe (624.09 KB)
• MicrosoftEdgeWebview2Setup.exe (1.53 MB)
• ZSFFutil.exe (213.55 KB)
• ZEPInstaller.exe (5.92 MB)
• ZSACli.exe (3.30 MB)
• ZSAHelper.exe (3.90 MB)
• uninstall.exe (7.09 MB)
• ZSAService.exe (5.34 MB)
• ZSAMTAuthApp.exe (1.17 MB)
• ZSATray.exe (2.00 MB)
• ZSATrayManager.exe (13.60 MB)
• ZSATunnel.exe (13.63 MB)
• ZSAUpdater.exe (4.93 MB)

...click to view all...

The current page applies to Zscaler version 4.4.0.309 only. Click on the links below for other Zscaler versions:

• 4.3.0.202
• 2.1.2.740
• 1.1.2.000025
• 1.1.4.000006
• 4.2.0.217
• 3.7.2.18
• 2.1.2.113
• 1.2.3.000005
• 3.7.1.44
• 1.4.1.6
• 2.1.2.71
• 4.4.0.379
• 1.4.2.12
• 4.2.0.209
• 1.5.2.7
• 3.7.96.20
• 3.9.0.191
• 3.6.0.26
• 1.2.0.000316
• 4.5.0.344
• 4.4.0.346
• 3.7.0.88
• 4.2.0.149
• 2.1.2.81
• 4.4.0.335
• 4.0.0.80
• 1.1.1.000000
• 3.7.2.19
• 1.4.0.188
• 3.7.1.54
• 3.4.0.124
• 3.1.0.96
• 3.4.0.101
• 3.4.1.4
• 3.2.0.73
• 4.2.0.601
• 3.9.0.156
• 1.5.1.8
• 4.3.0.181
• 4.2.1.173
• 1.4.3.1
• 4.2.1.199
• 4.4.0.300
• 4.3.0.151
• 3.7.1.53
• 4.3.0.226
• 3.1.0.781
• 4.4.0.389
• 1.5.2.10
• 4.3.0.243
• 4.3.0.188
• 4.5.0.278
• 4.3.0.131
• 3.0.0.195
• 4.3.0.161
• 2.1.2.92
• 4.4.0.368
• 4.1.0.85
• 3.6.1.26
• 4.5.0.296
• 3.1.0.103
• 4.2.1.181
• 4.6.0.168
• 3.6.1.25
• 3.1.0.129
• 4.1.0.62
• 4.2.0.198
• 1.5.0.332
• 4.5.0.352
• 4.5.0.255
• 3.5.0.108
• 4.4.0.294
• 1.3.1.0
• 4.4.0.324
• 2.2.1.77
• 2.1.2.112
• 4.0.0.89
• 4.5.0.337
• 1.5.2.5
• 4.5.0.286
• 3.9.0.183
• 1.2.1.000015
• 2.0.1.32
• 3.1.0.88
• 3.4.0.120
• 3.8.0.102
• 3.7.49.11
• 4.5.0.381
• 3.9.0.160
• 3.6.1.23
• 1.5.2.501
• 1.5.2.8
• 4.5.0.325
• 4.3.0.238
• 1.1.0.000213
• 3.0.2.14
• 1.1.3.000016
• 4.2.0.190
• 4.2.1.194
• 3.7.0.92

...click to view all...
Some files and registry entries are usually left behind when you remove Zscaler.

Directories that were left behind:

• C:\Program Files\Zscaler
• C:\Users\%user%\AppData\Local\Microsoft\Edge\User Data\Default\IndexedDB\https_community.zscaler.com_0.indexeddb.leveldb
• C:\Users\%user%\AppData\Local\Zscaler

The files below remain on your disk by Zscaler's application uninstaller when you removed it:

• C:\Program Files\Zscaler\Common\lib\ZSAAuth.dll
• C:\Program Files\Zscaler\Common\lib\ZSALogger.dll
• C:\Program Files\Zscaler\Common\lib\ZSATrayHelper.dll
• C:\Program Files\Zscaler\Common\resources\ZscalerApp.ico
• C:\Program Files\Zscaler\Common\resources\ZscalerApp.png
• C:\Program Files\Zscaler\Common\resources\ZscalerAppSplash.png
• C:\Program Files\Zscaler\Common\resources\ZscalerAppTop.png
• C:\Program Files\Zscaler\RevertZcc\Zscaler-windows-4.4.0.309-installer-x64.exe
• C:\Program Files\Zscaler\ThirdParty\Npcap\Libpcap-License.txt
• C:\Program Files\Zscaler\ThirdParty\Npcap\npcap-1.78-oem.exe
• C:\Program Files\Zscaler\ThirdParty\Npcap\WinPcap-License-And-Acknowledgements.txt
• C:\Program Files\Zscaler\ThirdParty\PacParser\x64\pacparser.dll
• C:\Program Files\Zscaler\ThirdParty\PacParser\x64\PacparserV8.dll
• C:\Program Files\Zscaler\ThirdParty\TAPDriver\x64\Zscaler-Network-Adapter-Win10-1.0.2.0.exe
• C:\Program Files\Zscaler\ThirdParty\WebView2\MicrosoftEdgeWebview2Setup.exe
• C:\Program Files\Zscaler\ThirdParty\ZSFFUtil\x64\freebl3.dll
• C:\Program Files\Zscaler\ThirdParty\ZSFFUtil\x64\nspr4.dll
• C:\Program Files\Zscaler\ThirdParty\ZSFFUtil\x64\nspr-LICENSE
• C:\Program Files\Zscaler\ThirdParty\ZSFFUtil\x64\nss3.dll
• C:\Program Files\Zscaler\ThirdParty\ZSFFUtil\x64\nssckbi.dll
• C:\Program Files\Zscaler\ThirdParty\ZSFFUtil\x64\nss-COPYING
• C:\Program Files\Zscaler\ThirdParty\ZSFFUtil\x64\nssutil3.dll
• C:\Program Files\Zscaler\ThirdParty\ZSFFUtil\x64\plc4.dll
• C:\Program Files\Zscaler\ThirdParty\ZSFFUtil\x64\plds4.dll
• C:\Program Files\Zscaler\ThirdParty\ZSFFUtil\x64\smime3.dll
• C:\Program Files\Zscaler\ThirdParty\ZSFFUtil\x64\softokn3.dll
• C:\Program Files\Zscaler\ThirdParty\ZSFFUtil\x64\sqlite3.dll
• C:\Program Files\Zscaler\ThirdParty\ZSFFUtil\x64\ssl3.dll
• C:\Program Files\Zscaler\ThirdParty\ZSFFUtil\x64\ZSFFutil.exe
• C:\Program Files\Zscaler\ZEP\ZEPInstallationHelper.dll
• C:\Program Files\Zscaler\ZEP\zepprotect.sys
• C:\Program Files\Zscaler\ZEP\ZEPSdk.dll
• C:\Program Files\Zscaler\ZEP\ZEPService.exe
• C:\Program Files\Zscaler\ZEPInstaller\ZEPInstaller.exe
• C:\Program Files\Zscaler\ZSACli\ZSACli.exe
• C:\Program Files\Zscaler\ZSACredentialProviders\ARM64\ZSACredentialProvider.dll
• C:\Program Files\Zscaler\ZSACredentialProviders\ZSACredentialProvider.dll
• C:\Program Files\Zscaler\ZSAFilterDriver\win10\amd64\zapprd.cat
• C:\Program Files\Zscaler\ZSAFilterDriver\win10\amd64\zapprd.inf
• C:\Program Files\Zscaler\ZSAFilterDriver\win10\amd64\zapprd.sys
• C:\Program Files\Zscaler\ZSAFilterDriver\win10\arm64\zapprd.cat
• C:\Program Files\Zscaler\ZSAFilterDriver\win10\arm64\zapprd.inf
• C:\Program Files\Zscaler\ZSAFilterDriver\win10\arm64\zapprd.sys
• C:\Program Files\Zscaler\ZSAFilterDriver\win10\i386\zapprd.cat
• C:\Program Files\Zscaler\ZSAFilterDriver\win10\i386\zapprd.inf
• C:\Program Files\Zscaler\ZSAFilterDriver\win10\i386\zapprd.sys
• C:\Program Files\Zscaler\ZSAHelper\ZSAHelper.exe
• C:\Program Files\Zscaler\ZSAInstaller\uninstall.dat
• C:\Program Files\Zscaler\ZSAInstaller\uninstall.exe
• C:\Program Files\Zscaler\ZSAInstaller\Zscaler-installLog.log
• C:\Program Files\Zscaler\ZSAService\ZSAService.exe
• C:\Program Files\Zscaler\ZSATray\Microsoft.Web.WebView2.Core.dll
• C:\Program Files\Zscaler\ZSATray\Microsoft.Web.WebView2.Wpf.dll
• C:\Program Files\Zscaler\ZSATray\Newtonsoft.Json.dll
• C:\Program Files\Zscaler\ZSATray\WebView2Loader.dll
• C:\Program Files\Zscaler\ZSATray\ZSAMTAuthApp.exe
• C:\Program Files\Zscaler\ZSATray\ZSATray.exe
• C:\Program Files\Zscaler\ZSATrayManager\ZSATrayManager.exe
• C:\Program Files\Zscaler\ZSATunnel\ZSATunnel.exe
• C:\Program Files\Zscaler\ZSAUpdater\ZSAUpdater.exe
• C:\Program Files\Zscaler\ZSAWFPDriver\amd64\zsawdrv.cat
• C:\Program Files\Zscaler\ZSAWFPDriver\amd64\zsawdrv.inf
• C:\Program Files\Zscaler\ZSAWFPDriver\amd64\zsawdrv.sys
• C:\Program Files\Zscaler\ZSAWFPDriver\arm64\zsawdrv.cat
• C:\Program Files\Zscaler\ZSAWFPDriver\arm64\zsawdrv.inf
• C:\Program Files\Zscaler\ZSAWFPDriver\arm64\zsawdrv.sys
• C:\Users\%user%\AppData\Local\Microsoft\Edge\User Data\Default\IndexedDB\https_community.zscaler.com_0.indexeddb.leveldb\000003.log
• C:\Users\%user%\AppData\Local\Microsoft\Edge\User Data\Default\IndexedDB\https_community.zscaler.com_0.indexeddb.leveldb\CURRENT
• C:\Users\%user%\AppData\Local\Microsoft\Edge\User Data\Default\IndexedDB\https_community.zscaler.com_0.indexeddb.leveldb\LOCK
• C:\Users\%user%\AppData\Local\Microsoft\Edge\User Data\Default\IndexedDB\https_community.zscaler.com_0.indexeddb.leveldb\LOG
• C:\Users\%user%\AppData\Local\Microsoft\Edge\User Data\Default\IndexedDB\https_community.zscaler.com_0.indexeddb.leveldb\MANIFEST-000001
• C:\Users\%user%\AppData\Local\Temp\Zscaler-uninstallation.log
• C:\Users\%user%\AppData\Local\Zscaler\ZSATray_2024-11-20-12-48-38.463340.log
• C:\Users\%user%\AppData\Local\Zscaler\ZSATrayHelper_2024-11-20-12-48-38.463340.log
• C:\Users\%user%\AppData\Roaming\Microsoft\Windows\Recent\Zscaler-installLog.lnk

You will find in the Windows Registry that the following data will not be removed; remove them one by one using regedit.exe:

• HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\F439DAAEB4B33774A9A0459B31FBED67
• HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\Zscaler
• HKEY_LOCAL_MACHINE\Software\Zscaler Inc.

Open regedit.exe in order to remove the following registry values:

• HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\F439DAAEB4B33774A9A0459B31FBED67\ProductName
• HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Folders\C:\Program Files (x86)\Zscaler\
• HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Folders\C:\Program Files\Zscaler\ZEP\
• HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\bam\State\UserSettings\S-1-5-21-2637986401-451885742-1357883611-1003\\Device\HarddiskVolume3\Program Files\Zscaler\RevertZcc\Zscaler-windows-4.4.0.309-installer-x64.exe
• HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\bam\State\UserSettings\S-1-5-21-2637986401-451885742-1357883611-1004\\Device\HarddiskVolume3\Users\raul.martinc\Downloads\Zscaler-windows-4.4.0.309-installer-x64.exe
• HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\zapprd\Description
• HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\zapprd\DisplayName
• HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ZEPService\Description
• HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ZEPService\DisplayName
• HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ZEPService\ImagePath
• HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ZSAService\ImagePath
• HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ZSATrayManager\ImagePath
• HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ZSATunnel\ImagePath
• HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ZSAUpdater\ImagePath

A way to erase Zscaler from your computer using Advanced Uninstaller PRO

Zscaler is a program offered by the software company Zscaler Inc.. Sometimes, computer users want to uninstall this program. This is easier said than done because doing this manually takes some experience regarding removing Windows programs manually. The best EASY solution to uninstall Zscaler is to use Advanced Uninstaller PRO. Here is how to do this:





1. If you don't have Advanced Uninstaller PRO already installed on your Windows system, install it. This is a good step because Advanced Uninstaller PRO is a very efficient uninstaller and all around tool to clean your Windows PC.

DOWNLOAD NOW

• go to Download Link
• download the program by pressing the green DOWNLOAD NOW button
• install Advanced Uninstaller PRO

2. Start Advanced Uninstaller PRO. It's recommended to take your time to get familiar with the program's design and wealth of tools available. Advanced Uninstaller PRO is a very useful system utility.

3. Press the General Tools category


4. Click on the Uninstall Programs feature


5. A list of the applications existing on the PC will be shown to you

6. Navigate the list of applications until you find Zscaler or simply click the Search feature and type in "Zscaler". The Zscaler app will be found very quickly. Notice that when you select Zscaler in the list of applications, the following data about the application is shown to you:

• Safety rating (in the left lower corner). The star rating explains the opinion other people have about Zscaler, from "Highly recommended" to "Very dangerous".
• Reviews by other people - Press the Read reviews button.
• Technical information about the application you wish to uninstall, by pressing the Properties button.

7. Press the Uninstall button. A confirmation dialog will show up. Confirm the removal by pressing Uninstall. Advanced Uninstaller PRO will then uninstall Zscaler.


8. After removing Zscaler, Advanced Uninstaller PRO will offer to run an additional cleanup. Click Next to start the cleanup. All the items that belong Zscaler which have been left behind will be detected and you will be able to delete them. By removing Zscaler using Advanced Uninstaller PRO, you are assured that no registry items, files or folders are left behind on your computer.

Your computer will remain clean, speedy and able to serve you properly.

Disclaimer

The text above is not a piece of advice to remove Zscaler by Zscaler Inc. from your PC, nor are we saying that Zscaler by Zscaler Inc. is not a good software application. This page only contains detailed info on how to remove Zscaler supposing you decide this is what you want to do. Here you can find registry and disk entries that Advanced Uninstaller PRO discovered and classified as "leftovers" on other users' computers.